Refund policy

At justBOX LLC, every order is carefully prepared and inspected before it is shipped to you. Because of the custom, curated, and limited-availability nature of our products, all sales are final.

Returns & Exchanges

• We do not accept returns, exchanges, or cancellations once an order has been placed.
• Please review your order carefully before completing your purchase.

Damaged or Incorrect Items

• If your item arrives damaged, please contact us at info@justboxshop.com within 7 days of delivery with photos and details of the issue.
• We will work with you promptly to resolve the matter (including replacement or store credit, if applicable).

Substitutions

• On occasion, certain items may become unavailable. We reserve the right to substitute an item of equal or greater value while maintaining the overall style and quality of your order.

Responsibility

• Once an order has been shipped and confirmed delivered to the address provided, justBOX LLC is not responsible for lost or stolen packages. Please ensure your shipping information is accurate at checkout.

By completing your purchase, you acknowledge and agree to this All Sales Are Final Policy.